This item ships directly from Pro Clear Aquatic Systems in Jacksonville, FL. Orders are typically processed within 1–3 business days and delivered within 1–3 weeks once shipped.
Please make sure the phone number on your order is accurate. LTL (less than truckload) common carrier freight companies will use this number to contact you to schedule a delivery appointment for larger items such as aquariums. UPS will not notify you of the delivery.
Once the order is processed by Pro Clear, we are unable to cancel any items on the order without applying a restocking fee. This item can be shipped to the contiguous 48 United States only.
Shipping Terms for items shipped UPS ground
Acrylic sumps are typically shipped via UPS ground service. A tracking number will be provided on your order once it is available for pick-up. The tracking number can take 8 to 48 hours before it becomes active in the UPS tracking system. UPS Damage: You have 72Hrs. to inspect and inform us of any damage that may have occurred during the shipping process. At that time, you will be asked to provide images of the damaged product as well as the outer packaging. Once the information has been reviewed, a course of action to resolve the issue will be provided to you.
Shipping Terms for items shipped LTL, common carrier trucking service
Large aquarium set-ups are typically shipped via LTL (less than truckload) common carrier trucking service. The specific carrier and tracking information will be provided once your item(s) have been picked up. Transit time will vary depending on the specific destinations’ location in relation to Jacksonville, FL. Once the shipment has arrived at the closest shipping destination terminal, to your delivery location, the carrier will contact you to schedule a delivery appointment. Each residential shipment includes a special “lift gate” delivery service. The driver should be able to move your shipment close to your front door or garage, if there is nothing impeding the path. This is not “white glove” delivery service, nothing will be brought into your home and set-up. The carrier will have a bill of lading they will need you to sign, accepting delivery. Before signing off on any freight shipment you need to perform a full physical inspection of the outside of the shipment. If the carrier allows, please open the shipment and inspect for internal damage. If everything looks good go ahead and accept the shipment by signing the bill of lading and making a note: “subject to final inspection” It is always good practice to take a few pictures of the shipment in the condition it was originally delivered to you. If internal damage is found, after the truck has left, these pictures will be needed for Pro Clear to file a claim with the carrier.
Freight Damage: If upon delivery you can clearly see the shipment has been damaged during transport, refuse the shipment, make a note on the bill of lading “damaged”. Before the driver takes the product away, take as many pictures as appropriate to clearly show the extent of the damage and the outer packaging. You have 72hrs to notify Pro Clear and provide pictures of any “damaged” or “concealed damage” shipments. Once the information has been reviewed a course of action to resolve the issue will be provided to you.
